Run your concierge practice.
Not your front desk.
AI Receptionist, Patient Growth Suite, and one beautiful platform — built for DO/MD-owned house-call practices, executive concierge medicine, mobile primary care, and direct-pay membership models.
- Catch every after-hours member call without picking up the phone (and without losing the membership)
- Coordinate dispatch routing across geographic zones — without a manual schedule rebuild every morning
- Auto-renew memberships at month 11 with a personalized check-in (the 23% renewal-rate boost)
$497 setup per location · First month free · 30-day money-back
If you run a concierge practice, here’s what’s eroding your most premium revenue.
the average annual concierge membership fee. Lose 5 members to non-renewal this quarter and you’re down $19,000 — silently, with no one telling you why your renewal rate slipped.
of your members fail to renew at month 12 because nobody had a personalized renewal conversation with them at month 11. Each lost member = $3,800 + their referrals + the brand erosion of a quiet exit.
the typical time of an executive-concierge member’s urgent text (their CFO panic, their kid’s fever, their travel-plan emergency). If you’re asleep and they hit voicemail, the magic of concierge is broken.
the number of generic CRMs that understand mobile-dispatch routing, geo-fenced service areas, membership renewal cadences, or the difference between a $3,800/yr concierge member and a $200 walk-in. Practice Fusion can’t. eClinicalWorks can’t.
Dr. James Wilson — call him Jim — is a DO who left a hospital position in 2023 to launch an executive concierge practice in Austin. House calls. Same-day labs. Direct-text access. Membership at $3,800/year for individuals, $9,600/year for families. By month 16 he had 84 active members and a waitlist of 23 more.
The problem wasn’t demand. The problem was the after-hours promise.
Every concierge practice sells the same thing: 24/7 access to your doctor. But Jim is one person. He couldn’t actually answer every 11pm text. He’d miss one — a family with a fevering kid, a CFO with chest pain. The magic broke. By month 18, his renewal rate had slipped to 71% — terrible for a concierge practice (industry norm: 90%+).
He hired a part-time triage RN to cover overnight texts. Her quality was inconsistent — sometimes she handled brilliantly, sometimes she gave generic advice that left members feeling they’d paid $3,800 for a hotline. Renewal didn’t recover.
Worse: dispatch routing for daytime house calls was a daily mess. Jim was driving 200 miles a day across Austin because nobody was clustering visits geographically. Half his calendar was in the car.
When he switched to ClinicPulse, the AI Receptionist handled after-hours triage in his voice — calmly, accurately, with actual concierge-medicine training. Member-status was visible to the AI; concierge members got concierge-grade replies, not generic ones. Dispatch routing clustered house calls by zip code. Membership renewal workflows triggered at month 11 with personalized check-ins.
Eight months later, his renewal rate hit 94%. His daily driving dropped 40%. Member NPS went from 48 to 78.
“After-hours used to be the thing that made concierge magical and broke me. Now it just works.”
— Dr. James Wilson, DO, Austin TX
Three things every concierge practice gets wrong about retention.
After-hours access is the product. You can’t be on call alone.
Members pay $3,800/year for the feeling that their doctor answers at midnight. You can’t actually do that as a solo practitioner. Without an after-hours AI that triages in YOUR voice and routes only the genuinely urgent to you, your concierge promise breaks within 60 days of growth.
Membership renewal isn’t a billing event. It’s a relationship moment.
Members who get a personalized check-in at month 11 (“how’s your year been? what’s on the horizon?”) renew at 90%+. Members who get a generic auto-bill at month 12 renew at 70%. The difference is 23% of your annual revenue evaporating from missing one conversation.
Mobile dispatch routing eats half your day if you’re not clustering.
House-call concierge medicine sounds romantic until you drive 200 miles a day across town. Without geo-clustered dispatch routing — and without an AI that knows which member is on the way to which appointment — you’re burning hours on roads you should be in homes.
ClinicPulse, configured for concierge medicine from minute one.
Omnichannel AI Reception (concierge-trained)
Handles calls, member-text triage, Webchat, and inbound DMs — all with concierge-medicine conversation training. Knows which caller is a $3,800/yr member vs prospect. Triages 11pm urgent vs routine. Routes the genuinely clinical to you, books house calls into geo-clustered slots.
Patient Growth Suite (concierge workflows)
Month-11 personalized renewal outreach. After-hours follow-up SMS for any text that comes in overnight. Family-member referral campaigns (your members refer their CFO friends). Lapsed-member reactivation at 30/60/90 days post-non-renewal. Quarterly member-state-of-care touchpoints.
Practice OS (Concierge Blueprint)
Branded member portal with geo-dispatch routing logic, member tier visibility (individual vs family vs executive), house-call calendar clustering, member-status flagging on every inbound, and concierge-specific patient pipeline. Twilio number provisioned. Setup done in 7-14 days.
Stack the value. Then look at the price.
- AI Receptionist (concierge-trained, 24/7)$497
- Webchat AI on your website$197
- Facebook Messenger AI$147
- Instagram DM AI$147
- FB Lead Gen Ads instant-response handler$297
- After-hours member-text triage AI$397
- Geo-clustered dispatch routing$297
- Month-11 personalized renewal workflow$297
- Family/executive member tier handling$197
- Lapsed-member reactivation (30/60/90 day)$297
- Branded member portal + Twilio number$197
- 60-min founder-led onboarding call$497
- Custom Concierge Blueprint configuration$997
Per location, per month — every month, forever. First month is free. Setup is a one-time $497 per location (refundable under our 30-day performance guarantee).
Bonus #1 — Concierge member-acquisition Meta + content pack
10 high-converting ad variants targeting executives, founders, and high-income families — the actual buyers of $3,800-9,600/yr memberships. Plus 8 referral-incentive sequences for member-driven growth.
Bonus #2 — Month-11 renewal conversation playbook
Word-for-word renewal-call scripts and SMS templates that lift renewal rates from 70% to 90%+. Includes price-objection handling and family-add-on upsell talk tracks.
Bonus #3 — Lifetime founder pricing lock
Whatever tier you start with, your monthly price is locked for life. We're already raising prices for new customers in 2027 — founders are grandfathered.
Bonuses unlock automatically when you’re in the first 50 paying practices. Founders only.
Pricing built for owner-operators.
Per-location pricing across every tier. One-time $497 setup per location includes your specialty Blueprint, Twilio number, AI scripts, and 60-min onboarding call. First month free. Choose your tier — kicks in month two, cancel anytime.
Starter
For solo practitioners launching their first specialty clinic.
Starts month 2 · Per location
- AI Receptionist — 24/7 phone answering
- Missed-call text-back recovery
- Patient Recall Workflows (Rx refills, follow-ups)
- Post-visit Google review automation
- Lapsed-patient reactivation (45 / 60 / 90 day)
- 1 location · 2 staff users
- Email support
- Pay-as-you-go usage (see rates below)
Growth
Omnichannel AI — every channel where patients reach out.
Starts month 2 · Per location
- AI Receptionist — 24/7 phone answering
- Webchat AI — instant chat on your website 24/7
- Facebook Page AI — Messenger DMs handled
- Instagram DM AI — qualifies + books from your IG
- FB Lead Gen Ads handler — instant call / text on submission
- Multi-provider calendar routing
- Advanced reactivation sequences
- Birthday + milestone touches
- Post-visit Google review automation
- 1 location · 5 staff users
- Priority chat support
- Pay-as-you-go usage (see rates below)
Scale
White-glove service tier — dedicated CSM, premium onboarding, SLA support.
Starts month 2 · Per location
- Cross-location patient routing
- Per-location dashboards + reporting
- Centralized analytics across locations
- AI Receptionist — 24/7 phone answering
- Webchat AI — instant chat on your website
- Facebook Page AI — Messenger DMs handled
- Instagram DM AI — qualifies + books
- FB Lead Gen Ads handler — instant call / text
- Full Patient Growth Suite
- Dedicated success manager
- White-glove onboarding (per location)
- Monthly growth strategy call
- SLA + phone support
- Unlimited staff users
- Pay-as-you-go usage (see rates below)
One-time setup fee covers your specialty Blueprint, Twilio number provisioning, customized AI scripts, branded portal, and a 60-min founder-led onboarding call. Then your first month of service is free — your chosen tier kicks in starting month two.
30-day performance guarantee.
If ClinicPulse doesn't capture at least $497 in missed-call revenue for your clinic in your free first 30 days, we refund your setup in full. Average specialty clinic captures it in their first week. After 30 days your subscription starts — cancel anytime.
Pay only for what you use.
Same usage-based rates across every tier. No call caps, no overage surprises, no negotiated minimums. Most specialty clinics spend $50-200/mo on usage — passed through at near-cost so we don’t profit from your volume.
- AI voice calls$0.12per minute
Inbound + outbound; rounded up to the minute
- AI text + chat messages$0.02per message
Webchat, Messenger, Instagram DM
- SMS$0.02per SMS
Inbound + outbound, US/Canada
- Email$10per 10,000 sent
Patient recall, reactivation, reviews
Three guarantees. Zero risk.
First month free, no risk
Pay the $497 one-time setup, then your first month of service is free. We collect card info upfront so when month two kicks in, your tier just starts. Cancel anytime in-app before month two ends — no charges past setup.
30-day money-back performance guarantee
If ClinicPulse doesn’t protect at least $497 in renewal-rate or after-hours-member-experience revenue for your practice in 30 days, we refund your setup in full — no questions, no calls, no friction. Most concierge practices earn it back in renewal-rate lift alone within 60 days.
Cancel anytime, no contract
We don’t lock you in. Cancel from your portal in 60 seconds. No retention call. No “let me transfer you to a specialist.” We’d rather earn your business every month than trap you.
Everything you'd ask before signing up.
Do I need a credit card to start?
Yes — but you won't be charged for 30 days. We collect card info upfront so when your first month ends, your tier kicks in seamlessly. Cancel anytime in-app before day 30 and you owe nothing past the $497 setup. The setup is fully refundable for 30 days under our performance guarantee.
How does usage-based pricing work?
Your monthly subscription ($497, $897, or $1,497/location) includes platform access, AI training, workflows, and support. On top of that, you pay only for actual usage: AI voice calls at $0.12/min, AI text + chat messages at $0.02 each, SMS at $0.02 each, and email at $10 per 10,000 sent. No call caps, no overage penalties, no contracted minimums. Most specialty clinics spend $50-200/mo on total usage. We pass through at near-cost — we don't profit from your call volume, just your subscription.
What's the 30-day performance guarantee?
If ClinicPulse doesn't capture at least $497 in missed-call revenue for your clinic in your free first 30 days, we refund your setup fee in full — no questions, no calls, no friction. Average specialty clinic captures it in their first week. We log every call so the math is verifiable. After 30 days your subscription starts; cancel anytime in-app, no contract.
Is this HIPAA compliant?
Yes — for clinics that need it. We're built on HIPAA-ready infrastructure with encryption at rest and in transit, audit logs on every PHI access, and Business Associate Agreements (BAAs) available for covered entities. Contact us for a BAA before onboarding if you're a covered entity.
What if I already use a PMS like Boulevard, Mindbody, or AVImark?
ClinicPulse runs alongside your existing PMS — we handle the front-of-house (calls, scheduling, recall, reactivation) and our universal webhook output sends bookings to your PMS via Zapier or Make. v2 native integrations launching with our top customer-requested PMS providers.
How is the AI different from voicemail or an answering service?
Real conversations — not menu trees. The AI answers in natural language, triages urgent vs routine, books directly into your calendar, transfers hot leads to your staff, and follows up on missed calls within 60 seconds via SMS. It speaks specifically to your specialty's workflow and FDA-aware language.
What's included in the $497 setup?
Your specialty Blueprint configured to your clinic, Twilio number provisioning (or porting your existing number), AI Receptionist scripts customized for your specialty, branded portal setup, and a 60-min white-glove onboarding call. You're live in 7-14 days.
Can I cancel anytime?
Yes — cancel anytime in-app starting month 2, no contract, no cancellation call required. We make leaving as easy as joining.
What about TCPA and AI disclosure laws?
Every AI call opens with required disclosure: "Hi, this is an AI assistant calling from [Clinic Name]..." State-aware routing handles California ADM, Florida written consent, Virginia statutory damages, Texas SB 140. We log every call with timestamp + script version for audit compliance.
Is this just GoHighLevel underneath?
ClinicPulse is a purpose-built Practice OS for specialty clinics with proprietary specialty Blueprints, AI scripts, and growth workflows. We don't disclose our infrastructure stack publicly — what matters is what you get: a platform tuned specifically for GLP-1, IV, HRT, peptide, and other specialty practices, with white-glove setup.
Who's behind ClinicPulse?
Built by Ricky Patel — operator of multiple AI/automation SaaS products. Australian Pty Ltd serving North American specialty clinics. Founder-led customer success for the first 50 clinics; that means you have a direct line to the person who designs the product.
Will you serve [my specialty] that's not on the list?
If you're an independent specialty clinic with cash-pay or hybrid billing (not heavy insurance), there's a strong chance we can. Book a 15-min demo and we'll tell you honestly within 5 minutes — and propose a custom Blueprint if there's fit.
Where are you based and how does billing work?
We're an Australian Pty Ltd. Billing in USD via Stripe — automatic US sales tax handling. Payments processed securely; we never store card data ourselves. Your tax invoice arrives by email after each charge.
Run your concierge practice.
Not your front desk.
$497 setup per location. First month free. 30-day money-back guarantee. Lock founder pricing for life.
P.S. The concierge practices that scale in 2027 aren’t the ones whose physicians answer 11pm member-texts personally. They’re the ones whose AI triages overnight in their voice — and whose month-11 renewal conversations protect $3,800/yr memberships before they slip.