Summary
Setup fee: Refundable in full for 30 days under the performance guarantee.
First month: Free. Cancel before day 30 = no subscription charges.
Subscription: Cancel anytime starting month 2 from your portal. No refunds for periods already paid.
Usage charges:Billed at the end of each month for the prior month's usage, non-refundable except where required by law.
1. Setup Fee + 30-Day Performance Guarantee
The one-time USD $497 setup fee per location is fully refundable for 30 days from your activation date if ClinicPulse fails to capture at least USD $497 in missed-call or other recoverable revenue for your clinic during that period — measured by call logs available in your portal.
To request a setup-fee refund under this guarantee, email support@clinicpulseos.com within 30 days of activation. Refunds are processed back to the original payment method within 5-10 business days.
After 30 days, the setup fee is non-refundable.
2. First Month Free
New customers receive their first 30 days of subscription service free of charge after paying the setup fee. Card information is collected at signup; the first monthly subscription charge occurs on day 31.
If you cancel before day 30, no subscription charges apply. The setup fee is governed by Section 1.
3. Subscription Cancellation
You may cancel your subscription at any time starting month 2 from your in-app account settings. Cancellation takes effect at the end of the then-current billing period.
We do not require cancellation calls, retention agents, or written notice. Cancellation is one click in your portal.
4. No Refunds for Past Periods
We do not refund subscription fees for billing periods already paid. Once a monthly subscription period begins, that amount is earned and non-refundable, except as required by law or under the 30-Day Performance Guarantee in Section 1.
5. Usage Charges
Usage-based charges (AI voice calls, AI text + chat, SMS, email) are calculated at the end of each month based on metered consumption and billed alongside the next monthly subscription charge.
Usage charges are non-refundable. Detailed usage reports are available in your portal so you can monitor consumption in real time.
6. How to Cancel
To cancel:
- Log into your ClinicPulse portal
- Go to Account Settings → Subscription
- Click “Cancel subscription”
- Confirm cancellation
You will receive an email confirmation within minutes. Service remains active until the end of your current billing period; you can continue using ClinicPulse until then.
If you have technical difficulty canceling, email support@clinicpulseos.com and we will process the cancellation for you within one business day.
7. Data Export
Upon cancellation, you may request an export of your customer data — contacts, conversation history, calendar events, call logs — by emailing support@clinicpulseos.com within 30 days. Export formats are CSV or JSON.
Data is retained for 90 days post-cancellation, after which it is deleted from active systems per our Privacy Policy. Backups are purged within 12 months.
8. Exceptions Required by Law
This policy does not limit any non-waivable consumer rights you may have under applicable law in your jurisdiction. For example, EU / UK consumers may have a 14-day right of withdrawal under the Consumer Rights Directive; Australian consumers have rights under the Australian Consumer Law.
To exercise statutory consumer rights, contact legal@clinicpulseos.com.
9. Contact
ClinicPulse Pty Ltd
Support: support@clinicpulseos.com
Legal: legal@clinicpulseos.com